if Request mail received from client's present primary email id

Check if the new mobile is already in use in any other GLID
If Yes

If used in free GL ID

• Take a voice confirmation from client's present primary mobile to change the mobile number
• Also confirm that present mobile number to be added in alternate number or not?
• Remove the mobile from present free GL and change the primary mobile in the Paid gl
• If old mobile to be added as alternate mobile please do the needful
• Publish the same
• Confirm the total contact details
• Confirm with the client
• Closeer if Client satisfied

If used in Paid GL ID

• Inform client that required changes can not be done
• IF client want to interchange the primary email id within the two paid GL ID then the same can be done
• If no changes required then
• Confirm the total contact details
• Confirm with the client
• Closeer if Client satisfied

Check if the new mobile is already in use in any other GLID
If No

• Take a voice confirmation from client's primary mobile to change the email id
• Do the changes in through GL admin
• Publish the same
• Confirm the total contact details
• Check for other changes in catalog
• Confirm with the client
• Closeer if Client satisfied

if Request received from other than primary email id

• Either client should provide email from primary email id or
• Request on letter head with company name and sign