if Request mail received from client's present primary email id

• Check if the new email is already in use in any other GLID

If Yes

If used in free GL ID

• Take a voice confirmation from client's primary mobile to change the email id
• Remove the email id from present free GL and change the primary email id the Paid gl
• Publish the same
• Confirm the total contact details
• Confirm with the client
• Closeer if Client satisfied

If used in Paid GL ID

• Inform client that required changes can not be done
• IF client want to interchange the primary email id within the two paid GL ID then the same can be done
• If no changes required then
• Confirm the total contact details

If No

• Check if the new email not used in other GLID
• Take a voice confirmation from client's primary mobile to change the email id
• Do the changes in through GL admin
• Publish the same
• Confirm the total contact details
• Confirm with the client
• Closeer if Client satisfied

if Request received from other than primary email id

• Either client should provide email from primary email id or
• Request on letter head with company name and sign