MDC Download/Refund:-

  • Try to retain client from download.
  • If not retained (After L3 call too), Prepare a download checklist.
  • Prepare a download checklist from ERP Screen(Services --> Download --> New Checklist)
  • The same would be reviewed by Immediate CCM/BM.
  • Then the case would be reviewed by HOD/ZM.
  • Review 3 will be done by Download team/Adarsh Thakur.
  • The final download will be done by Gaurav Sharma(Accounts) & team
  • If refund needed will be done by the accounts team.
  • If Download/refund has been done then confirm the same from client.
  • Close the concern.

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