If client want to know about NACH deduction Date:

• Check the same from ERP --> Company --> Client Ledger.
• Inform the same to client.
• Close the Concern.

For other concerns(O/s Clearance, Wrong Deduction):

• Open a ticket for accounts team from ERP --> Company ---> STS --> Accounts Tickets --> Monthly Mode(NACH /ECS) queries.
• Take a followup from accounts team.
• After work completion, Inform the same to client.
• Close the Concern.

Note:- Change NACH date and NACH Stopped rights have been given to level 3 manager of Tele-CC STS assignee and no need to open accounts ticket in such scenario.