• In most of "Routine Trade Disputes" [quality issue /service related issue] conflict team just inform defendant/supplier for the complaint received and request both to co-ordinate directly with each other as IndiaMART has no role to play in it and close the issue after ascertaining the validity of buyers claim from supplier.
• In some rare cases if conflict team identify any suspicious or grey-shaded supplier (willful defaulter) with multiple quality or service related issues then we recommend to remove that supplier from IndiaMART

Note:IndiaMART.com is not authorized to play the role of a court or arbitrator in cases of normal trade disputes and not in a position to impose or enforce any legal penalty on concerned parties and for more details on this you may refer http://www.indiamart.com/terms-of-use.html