Online Payment credit allocation:-

• Check client transaction history first http://gladmin.intermesh.net/ --> Manage Buy Leads --> Transaction Report ),
• If credit point has not been allocated, Ask client for payment receipt id/bank statement detail.
• Get it tracked and assign with the help of Online payment team pay@indiamart.com.
• Confirm with client.
• Close the Concern.

Buy lead credit point not reversed:-

• Check client transaction history first http://gladmin.intermesh.net/ --> Manage Buy Leads -->Transaction Report ),
• Check resolved complaint from WebERP, If any credit reversal has been done against any offer id.
• If Yes, Credit Point reversal takes 24 hrs. time to reflect in transaction history.
• Request client to wait for a day as reversed credit will reflect in his account.
• Confirm with client.
• Close the Concern.