If Client upgrade to a higher service then how will client's credit allocation & validity of credits change?

In Case of upgrade from MDC or TSCatalog:

  • All the previous un-used IMA credit points will become non-lapsable with a proper customer communication & entry in the transaction history.
  • Hosting Credits will be allocated according to the upgraded service & these will be non - lapsable.
  • New credit allocation / lapse will be as per IMA cycle of upgraded service.

In case of upgrade to a higher service:

  • All the previous un-used IMA credit points will be non-lapsable with a proper customer communication & entry in the transaction history.
  • Hosting Credits will be allocated according to the upgraded service & these will be non - lapsable.
  • The Customer will remain in the weekly IMA cycle and new weekly credit allocation / lapse will be as per new service.

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