Conflict team try to settle these cases amicably if buyer provided all the required documents regarding the deal done with supplier

If buyer fails to provide documents:-

• Team close the issue after ascertaining the validity of buyers claim from supplier (through written explanation), supplier is requested to comply with the supply of agreed goods / service.
• If, Buyer's advance amount or some amount forfeited by the supplier after deal cancelled by the Buyer/ without any prior information as per the legal agreement between buyer and seller before deal or under supplier's payment and refund policy mentioned on invoice or on supplier's website then nothing to do at IndiaMART level, we just send these documents to buyer and close the ticket.
• If there was no clear policy /supplier fails to provide the same then we force suppliers to refund forfeited amount to buyer and settle the cases

If supplier fails to comply/resolve the issue:-

• Conflict team remove his listing from the IndiaMART under Negative Tag until buyer provides us satisfaction feedback.

Note: When conflict team recommend to download supplier's listing, same time they also request to Temp. Block the Services.