BL Download/Refund:-

  • Try to retain client from download.
  • If not retained (After L3 call too), Prepare a RCA of the case and request for approval from HOD.
  • After approval, Ask for the soft copy of cancel cheque from client of the same account.
  • Send it to Accounts team/Sandeep Mishra/Gaurav Sharma for processing refund.
  • If Download/refund has been done then confirm the same from client.
  • Close the concern.

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