Advance taken by the supplier but material not dispatched within agreed timelines and supplier stopped responding the buyer:-
Conflict team try to settle these cases amicably if buyer provided all the required documents regarding the deal done with supplier
If buyer fail to provide documents:-
- We close the issue after ascertaining the validity of buyers claim from supplier (through written explanation), supplier is requested to comply with the supply of agreed goods / service.
If supplier fails to comply/resolve the issue:-
- We remove his listing from the IndiaMART under Negative Tag until buyer provide us satisfaction feedback.
Note: When conflict team recommend to download supplier's listing, same time they also request to Temp. Block the Services.